Frequently Asked Questions

CONTACT US

For any questions regarding an order or general inquiries, please contact us at by visiting our contact page. 

Kindly include your order number for faster assistance. 

We aim to respond to each email within 1 business day however during new product releases it may take us a little longer. We appreciate your patience. Please note that our current hours of service are between 9:00am – 5:00pm EST Monday to Friday.

WHEN WILL MY ORDER ARRIVE

Please allow up to 5 - 10 business days to verify and process your order and between 5 - 15 business days for delivery. You will receive an email notification once your order has shipped.

Orders placed over the weekend or on holidays will begin processing the next business day.

During high order volume periods we may require additional processing time.

Due to the resurgence of COVID-19, and to ensure the safety of our distribution centre employees, there may be delays in processing and delivering your order.

Please visit our shipping page for additional information and estimated delivery times.

Items may be shipped separately depending on your order. This is due to our worldwide distribution centers. Each item if sent separately will have a separate tracking number associated with it. There are no additional shipping costs when items are shipped separately.  

WHAT IS YOUR REFUND POLICY

Please refer to our refund policy here for more information. 

DO YOU PROVIDE TRACKING INFORMATION? MY TRACKING NUMBER IS NOT WORKING

Tracking numbers are provided once your order has shipped. You will receive an email once your order is shipped with your tracking information. Please allow 3 - 5 business for tracking updates to appear after your order is shipped out. 

CAN I CANCEL OR MODIFY AN EXISTING ORDER?

Unfortunately, we cannot make changes to an order after it has been placed. Please carefully review your order prior to completing your purchase.

MY ORDER ARRIVED DAMAGED / DEFECTIVE

If your order has arrived damaged or defective, please contact support@clubparadiselimited.com and we will assist you immediately. 

WILL I HAVE TO PAY A CUSTOM FEE?

Customers are responsible for paying any customs or duties taxes if they occur.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.  

For any more questions or concerns, please contact us at support@clubparadiselimited.com and we will be happy to assist you.